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FAQ

  • What can you buy from us? 

    Heat Pump Water Heater, Monoblock Heat Pump, Swimming Pool Heat Pump, Commercial Heat Pump.
  • How about your delivery time?

    Generally, it will take 35 to 40 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
  • What is your terms of delivery?

    Accepted Delivery Terms: FOB,CFR,CIF,EXW;  Accepted Payment Currency:USD,EUR,CNY;   Accepted Payment Type: T/T,L/C,Credit Card;
  • What is your terms of packing?

    Generally, we pack the heat pump in brown cartons or plywood. If you have legally registered patent, we can pack the heat pump in your branded boxes after getting your authorization letters.
  • What is your sample policy?

    We are glad to provide one free sample for quality and performance testing. But please understand this sample needs to be paid first, and then deducted in the subsequent order. 
  • Do you test all your goods before delivery?

    Yes, we have 100% test before we pack the goods for delivery.
  • How long is the guarantee time?

    2 years warranty on the whole unit. The spare parts must be non-humanly damaged, usually we give to customer 1% spare parts free of charge for maintenance according to order cost during the warranty period.

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Guangzhou Realm Energy Saving Equipment Co. Ltd.
NO.1 ind ,zone.no.58 zhuliao road, BaiYun district GuangZhou China
+86-18823282383
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